Clients are expected to attend every appointment or cancel with our office at least two days (a full 48 hours) prior to their regular appointment. At a therapist’s discretion, clients may reschedule a missed appointment.
We offer two free short notice (less than 48 hours) cancellations after you have established care with one of our therapists, regardless of reason for cancellation for individual psychotherapy sessions. These cancellations are meant for needing to cancel due to illness, emergencies, childcare issues, etc.
After a client uses their two free cancellations or no-show appointments, they will be charged $100 per missed session. This amount will be charged automatically based on our cancellation policy. NOTE: Those with Medicaid as their primary insurer will not be charged these fees.
If you know that you will need to miss a therapy session, we ask that you let your therapist know with as much notice as possible. We are happy to plan with you and create a schedule for therapy that is sustainable for you.
Trail Ahead Therapy, LLC and its therapists may require week-to-week scheduling for clients who attend fewer than 85% of scheduled appointments. Inconsistent or low attendance is cause for termination of treatment.
